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Practical Study | ADM-201 Latest Exam Questions And Answers

What can an agent do when resolving a case? Choose 2 answers
A. Email articles to a customer
B. Create an article upon closing a case
C. Assign data categories to a case
D. Attach only one article to a case
Correct Answer: AB

Which of the following make a User record Unique?
A. Profile
B. Email Id
C. Username
D. Role
Correct Answer: C

What can be reviewed using the process visualizer?
A. Sales Processes
B. Approval Processes
C. Support Processes
D. Workflow Rules
Correct Answer: B

The User Interface Settings can be adjusted for individual users.
A. True
B. False
Correct Answer: B

Multiple record types may be created for every tab, with the exception of
A. Home
B. Accounts
C. Forecasting
D. Opportunity
E. Reports
Correct Answer: ACE

What are two sources from which cases can be created?
A. Web-to-Lead
B. Web-to-Web
C. Email-to-Case
D. Connect for Outlook
Correct Answer: CD

Workflow rules on custom objects are automatically deleted if the custom object is deleted.
A. True
B. False
Correct Answer: A

Lookup relationship fields are available in Personal Edition
A. True
B. False
Correct Answer: B

When are data validation rules executed?
A. A User Saves a Record
B. Before records are imported
C. Using the Data Loader and/or other API tools
Correct Answer: ABC

When you define a Data Validation Rule, what must you also define?
A. The error message.
Correct Answer: A

Org wants to create a follow-up task based on a field change. Which is the best way to do it?
A. Workflows
B. Rollup summary
C. Assignment rules
D. Record types
E. Workflow approvals
Correct Answer: A

Which objects have built-in import wizards?
A. Accounts
B. Contacts
C. Leads
D. Solutions
E. Custom Objects
Correct Answer: ABCDE

What is the significance of Primary Master?Detail Relationship in a Junction Object?
A. Look and Feel is inherited from the Primary Master Object
B. Record Ownership is inherited from the Primary Master Object
C. No such Significance
D. Both A and B
Correct Answer: D

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